Answers to some Frequently Asked Questions

How does MyTeamHelper work? MyTeamHelper is a free, easy-to-use web-based system for team leaders to manage their members and schedules.

What do team leaders do with their accounts? Team leaders define who is on their team(s) and set schedules, which are then made available to the team members. Gone are the days of the team coordinator calling all their members when schedules change - MyTeamHelper now handles all of this for you automatically.

What is the benefit for MyTeamHelper team members? In addition to receiving automatic reminders for events, team members get their own login, where they can manage all of their MyTeamHelper teams from one account. Members can update their own profile information and attendance, as well as communicate with each other and with other teams using the Forum.

How is MyTeamHelper different from an email distribution list? MyTeamHelper saves the back-and-forth banter from clogging your inbox. Team members are given all the information they need automatically - if they want to banter, they have the Forum. Plus, with a web-based calendar, it's easy for team members to see all upcoming events at a glance.

What makes MyTeamHelper special? MyTeamHelper is a user-friendly application built to help anyone manage any kind of team. Our goal is to make your job as the team leader easy with a web application that's fast, effective, and powerful.

How many teams can a leader manage? A team leader can manage as many teams as he or she would like to manage.

How many teams can a member be on? A member can be on as many teams as he or she would like. MyTeamHelper will automatically provide a single account that the member can use to access all of his or her teams at once.

How do automatic email reminders work? Email reminders are sent before every event to all the members, at which point members will respond with whether or not they can attend the event. All of this is designed to be automatic, so that the team leader does not need to expend any additional effort coordinating the team.

What is Outreach? Outreach is a function through the MyTeamHelper Forum that allows members of one team to send messages to members of another team via the MyTeamHelper forums. All Outreach is in a specific folder in the Forum. You can search for other teams, post messages, and respond to any other team's Outreach folder.

How can I make sure my members get their emails? You may need to send them an email first from your personal account, asking them to whitelist your email address in their spam filtering software.

Can I download my schedule? Yes, schedules can be downloaded in vCalendar or iCalendar format for easy integration into everyone's calendar software (Outlook, Palm, Google Calendar, etc).

What information do members receive in their emails? Automatically-sent emails to your members provide you with peace of mind that your team will know what's happening. Emails have a link to confirm whether or not the member will attend the event, so you get a head-count early. If you provide a Zip code with the location of the event, the predicted weather for the event will be included in the email. Also included with every email is a link to the Member Login, so team members can easily access their schedules, get maps to event locations, review rosters, and post messages in the forum. MyTeamHelper automatic emails stimulate the kind of involvement that most teams only dream about.

Why do some images I upload into my account not change? In order to properly use MyTeamHelper, you need to ensure your browser does not store images and pages in your cache. In Internet Explorer, the best way to do this is to go to Tools - Internet Options - General, click on the Settings button under Temporary Internet Files, and select the button for "Every visit to the page".

How much does MyTeamHelper cost? MyTeamHelper is free. Really.

How does MyTeamHelper survive if it's free? We make money when you support our advertisers. If you see banner ads for products or services related to your team or interests, we encourage you to check them out! We also offer a low-cost premium account upgrade that opens up some very beneficial functions (like accepting event payments, sharing management functions with team members, and additional file storage space). With automated online event payments (you can have team members pay to attend events or open events up to the public for open registration), we charge only $1 per transaction plus any applicable payment processing fees (usually below 3%) to event attendees as a convenience fee.

How do I advertise on MyTeamHelper and to MyTeamHelper members? Simply send us an email at sales@MyTeamHelper.com and let us know what you would like to advertise, and who you would like to advertise to.

Why do all accounts require a password to log in? MyTeamHelper is dedicated to protecting the privacy of the members on each team. Your personal information is only available to people on your team.

Do I need to download anything to use MyTeamHelper? No - MyTeamHelper is entirely web-based.

Which web browsers can I use with MyTeamHelper? MyTeamHelper has been tested with Microsoft Internet Explorer 6 and 7 (it works much better with IE7 and we strongly recommend the upgrade to IE7), Firefox 1.5, and Apple Safari 2.0. Be sure you have the latest version of your web browser, as MyTeamHelper uses cutting edge technology to bring you state-of-the-art team management. For the best user experience, we strongly recommend your screen resolution be at least 1024 pixels wide.

How do you safeguard the information stored in the MyTeamHelper account? First, we will never sell, distribute, or share any specific personal information about you or your team without asking your permission FIRST (and no, we won't bury that permission in fine print). Secondly, we realize that your personal information should be kept that way and have endeavored to create the most secure system, with state of the art firewall protection and very restricted access (each account is in its own database, separate from all others). Lastly, we will always communicate with registered team leaders when we have major upgrades or maintenance being done to the system. All members of MyTeamHelper can elect to be on our mailing list.

Sign up for an account and see for yourself how MyTeamHelper can help your team!